** Password Reset: Contact the person or team you trade files with to request a password reset for you. Employees should contact the service desk directly.
** General Support, AD-Hoc, Modifications: Submit a Managed File Transfer ServiceNow Support Request (Employees only)
** Urgent SLA Impacting Issues: Contact the Service Desk and request that MFT, (EFTTEAM) on-call colleague be paged (Employees only). Consult the intranet site to find the appropriate phone number for your locality.
